Q My order was shipped 2 weeks ago and I still have not received it. What is the Lost in Mail Policy?
A
There's nothing worse than waiting for music. Unfortunately, once us
Freaks send it out, it's in the hands of the mighty USPS. We have a (1)
one month policy on items which appear to be lost in the mail for
domestic orders. International orders have a (6) six week policy before
being re-shipped. If you have not received your order after this period
of time after the shipping date, you can contact BaldFreakMusic @ aol.com
and we will work on getting you another order shipped ASAP or
processing a refund. The reason for this waiting period is because
Priority Mail has no guarantee on the exact time it will take for the
order to be received, and they offer no tracking numbers. International
orders sometimes get held up in Customs, as well.
Q I need my order tomorrow - do you ship Express Mail ?
A
All domestic (U.S.) orders ship via First Class Mail. All international
orders ship via Airmail. If you need to place an order with any special
shipping options (overnight, 2-day air), we can probably get it done
for you. Contact us at BaldFreakMusic @ aol.com
Q When are orders shipped?
A
Our shipping partner, GSEA, will ship your order within 48 hours of
your order confirmation. All orders are confirmed via e-mail and sent
to the e-mail address you've registered with PayPal. Please be patient,
we are a small team with a lot of responsibilities. Feel free to shoot
us an e-mail at anytime to check on the shipping status of your order.
Q What if my order has items that are listed as being on BACKORDER?
A
While all our product is in stock 99% of the time, backorders do
happen. If an item you've ordered is on backorder, we will notify you
via e-mail & will wait for the item to be back in-stock before
shipping out your entire order. If you wish to receive your order in
pieces & wait for the backordered item later, reply to our e-mail
& let us know.
Q What's the deal with PRE-ORDERS?
A
Pre-ordering product is a great way to guarantee you receive new
releases on their street date. If you place a multiple item order that
includes a PRE-ORDER, the PRE-ORDER will be treated just like a
"backorder." As soon as we receive the PRE-ORDER, we will ship it out
to you in time for the release's street date.
|
